Operator Customer Service Rep I, Per Diem Communications Center At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare deli

Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards File and maintain medical records Consistently correct registration work queue errors Confirms a

The Patient Access Coordinator is responsible for scheduling and registering patients for services utilizing enterprise wide computerized scheduling and registration systems and multiple software applications. The employee will have interactions with patients and their families, physicians, physician office personnel and others in obtaining and recording the information n

Provide accurate and complete response to high volume of incoming customer service inquiries Order Entry/Management new orders, return orders, sample orders, credits, debits Maintain backlog to reflect customer requirements, manage all expedite requests Handle customer complaints and/or elevate when necessary. Coordinate with various other departments to solve problems Ex

Answer inbound calls and emails with clients to resolve any issues, in a professional manner Accurately enter proprietary information into the system Ability to troubleshoot, independently Data entry Create and maintain records of customer interactions and transactions, including, but not limited to recording details of inquiries, filing complaints, writing thorough comme

Key Responsibilities Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population Hires, directs, coaches, trains, and develops patient service team members Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations,

We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. Efficiently answers a PC switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer base

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices

Under general supervision, responds to all telephone inquires in a courteous and timely manner, that seeks to exceed the customers expectations and recognizes the importance of first impressions. Follows established protocols to schedule patient appointments for a multi specialty environment. Performs new patient registration; updates registration and insurance informatio

We're offering a generous sign on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Schedule Full time 36 hours. Monday, Tuesday, and Every Other Weekend 7a 730p The Patient Access Officer performs and prioritizes the registration of patients to provi

Verifies, re verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system Verifies and updates demographic, insurance, and other patient information Confirms, collects, and posts patient co payments and other outstanding balances Addresses patient care related telephone calls via an incoming work queue

Under direct supervision Follows prescribed processes, runs high speed equipment, and uses basic technical knowledge and decision making in the end to end process to ensure timely completion and delivery to United States Postal Service (USPS) Ensures proper mail tray labeling, accurate documentation and proper paperwork with each day's batch, accurate zip code processing,

Verifies, re verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system Verifies and updates demographic, insurance, and other patient information Confirms, collects, and posts patient co payments and other outstanding balances Addresses patient care related telephone calls via an incoming work queue

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Provide outstanding friendly customer service. Observe and follow all company policies and established procedures. Clean check stands daily and assist in prompt cleanup of spills and breakage. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assist in special projects and perform other functions as assigned by s