1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Level Entry Job Location Greater Beverly YMCA Beverly, MA Position Type Full Time   Salary Range $19.00 $22.00 Hourly Job Shift Varied Membership Engagement Specialist Are you seeking an opportunity to use your communication and organizational skills to support individuals pursuing to live a healthy lifestyle? Are you experienced in providing exceptional customer serv

The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information , schedule patient app

Using the EPIC enterprise system, orders and schedules inpatient and outpatient tests. Obtains patient history and other pertinent clinical data (i.e., allergies, precautions, etc.) Verifies routing of patient reports, physician name, and patient location. Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime. Edits cance

Discuss clinical services provided in the home, school, or other community based settings with insurance companies Provide/Confirm clinical diagnosis, therapeutic treatment, safety planning and risk assessment. Coordinate care with Outpatient Therapists, Psychiatrists, Schools, DCF, probation and Medical Providers to ensure effective and progressive care. Complete documen

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting

Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials. Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status. Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task mana

Checks in patients as they arrive in a courteous manner. Ensures that all demographic data in patient medical record is current and complete; reports discrepancies to admitting and has information updated as necessary. Consistently obtains patient/family signature for billing. Verifies NPO status. Troubleshoots scheduling issues that require clinical and administrative as

Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population. Perform all check in and check out functions as outlined by the MGH/MGPO Front Desk Standards of Operations. Answer phone calls utilizing courteous customer service skills. Assist patients and families with problem resolution. Re

This position will work 10am 6 30pm, Monday Friday and rotating weekends 8am 5pm. Process internal and external referrals by receiving patient information from a variety of methods. Clinical and non clinical information is obtained and entered into a computerized system. Relevant information is communicated to all stakeholders. Respond to external and internal inquiries b

Process internal and external referrals by receiving patient information from a variety of methods. Clinical and non clinical information is obtained and entered into a computerized system. Relevant information is communicated to all stakeholders. Respond to external and internal inquiries by providing information and assistance. Qualifications and Experience 2 3 years cl

With direct supervision, the Patient Financial Counselor Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determines