The Lead Facilities Technician monitors system performances and provides routine equipment repairs and maintenance at our airport restaurant. This role is responsible for coordinating maintenance and repairs by third-party service providers and vendors, examining costs, timeline, and quality of vendors. The Facilities Manager provides maintenance and upkeep of the units, managing open service requests, assigning priority designation based on the level of urgency, evaluating, and communicating issues with teams to achieve timely resolution. This role partners with the Director of Airport Operations (DO), Regional Facilities Manager, and Operations Manager in achieving and maintaining the highest level of efficiency, ensuring consistently positive customer experience at every location.

• Based in Boston, this position pays $36 - $40 hourly.
• Requires up to25% travel throughout the US and Canada

Overview of Responsibilities

• Communicate routinely with DOs and operations managers, ensuring triage, and attempting to provide self-help support to units
• Initiate technician dispatch, when necessary, after determining that self-perform repairs and maintenance tasks did not resolve the issue
• Identify and expedite high priority issues, ensuring we expedite repairs or replacement of equipment, communicating with units as well as service providers ensuring we resolve high priority service requests as quickly as possible
• Provide constant attention to open service call volumes, ensuring third party vendors are keeping up with demand, monitor repeat failures, identify potential systemic issues, and research quality of workmanship as well as life cycle of equipment
• Monitor scheduled maintenance events, such as preventative maintenance, electrical, plumbing, etc., ensuring all work is completed within allocated timelines
• Identify multiple failures of specific equipment and equipment performance beyond useful life, initiating process for replacement
• Ability to work holiday's, nights, or overnight, as required
• Willingness to perform and complete all work within skillset

Required Experience & Education

• High School graduate or Bachelor of Science degree with technical training and/or maintenance preferred
• Minimum of 3 years of experience in a related field
• Multi-unit restaurant and/or airport maintenance experience strongly preferred
• Strong mechanical skillset with basic understanding of commercial building equipment and applications
• Experience with Service Channel or similar software preferred
• Experience tracking maintenance requests through an associated software
• Experience in HVAC commercial service, Phase 2 electrical / mechanical, and Basic carpentry
• Ability to self- perform tasks such as painting, basic commercial plumbing, and other "handyman" tasks
• Certified or experience in hot or cold kitchen equipment preferred
• Ability to interact at all levels in the organization, including third party field resources and contractors
• Working knowledge of Microsoft Office Suite

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.