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Remote, NH
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
keywords: position summary,position details,what we do,who we are,why you should join us,business development,performance,technical,quality assurance,support,qualifications,communication,proficiency,initiative,skills
Full Time
Salary Range: $74,500.00/Yr. - $,244.00/Yr.
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Job Summary:
Working under minimal supervision of the Partner Alliance Manager, referring only exceptional problems and issues for management review or approval, the Solutions Specialist (SS) provides pre-sale technical consulting to advise and recommend a Consumption as a Service solution (CaaS) of various levels of complexity to clients. The SS strategizes with assigned business segment sales teams to identify CaaS solution opportunities and target accounts. The SS increases knowledge of CaaS in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development. While driving awareness of CaaS solutions, the Solutions Specialist is responsible for educating the assigned selling organization on strategies and tactics to grow the CaaS practice area.
East coast time zone preferred. The candidate would be expected to come into the Merrimack office once per quarter.
- Pre-sales technical consulting: utilizing the tools and engineering partners available, conducts assessments to understand client challenges and business objectives as it relates to CaaS solutions. Designs and presents technical solution configurations based on client needs and solution pricing while recommending applicable services as part of the overall client solution.
- Collaborates with partners to design technical solutions as needed.
- Advises on pricing programs and deal registration.
- Serves as subject matter expert to Account Managers on CaaS solutions.
- Engages Connection Technology Practices to ensure optimal results for the client based on the solution(s) selected.
- Business development: collaborates with Account Managers and Sales Leadership to identify CaaS solution opportunities and target accounts through proactive engagement.
- Business development: leverages Company and external tools to identify strategic prospects for advanced technology solutions.
- Business development: engages in customer and prospect calls to discover and qualify advanced technology opportunities within these accounts.
- Business development: forecasts and manages pipeline to meet monthly recurring revenue (MRC) target.
- Professional development: increases knowledge of CaaS products, applications and services, keeps abreast of trends and market conditions, and maintains and/or achieves certifications for professional development.
- Professional development: attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area.
- Professional development: achieves vendor certifications through online or onsite training.
- Sales enablement: educates selling organization on strategies and tactics to grow CaaS practice area in the assigned business segment successfully. Assists in the creation and presentation of technical training.
- Coaches Account Managers on GL CaaS technologies and partner offerings.
- Supports Connectivity marketplace partners in an effort to remain abreast of new technologies and offerings to incorporate into ongoing training and development materials.
- Proficient use of Microsoft Excel, Microsoft Teams, Cisco Teams and relevant internal business systems.
- IT aptitude with strong desire to continually learn and apply latest technologies.
- Working knowledge of CaaS partner specific technology.
- Working knowledge of CaaS technologies and related product solutions.
- Proven experience in technology/software partner and channel management.
- High aptitude to stay current and train on related technology areas such as Server, Storage, Networking, preferred.
- Customer oriented with ability to listen to and anticipate the needs of the customer.
- Solves a variety of problems in situations where only limited standardization exists.
- Account planning skills with experience in up-sell and cross-sell strategies selling monthly based services and solutions.
- Ability to clearly articulate and demonstrate the value proposition to the customer.
- Adept at providing technical solutions based on customer needs per the practice area.
- Analytical with ability to assess the customer’s business systems requirements.
- Proven experience managing projects and delivering expectations, both internally and with clients.
- Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
- Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
- Action oriented with strong executional skills.
- Strong interpersonal and proactive communication skills with ability to collaborate with Account Managers and to engage customers.
- Excellent time management skills.
- Self-motivated and results-driven.
- Strong negotiation skills.
- Proven experience managing projects and delivering expectations, both internally and with clients.
- Proven success at working collaboratively with sales and internal colleagues to solve technical problems.
EOE/Minorities/Females/Vet/Disabled