Job Summary:

Receives and dispatches emergency and routine calls for the City Fire Department in order to protect life and property of the citizens of the City of Concord and Capital Area Fire Mutual Aid communities. Answers calls in a timely, professional, and appropriate manner. Provides calm, efficient and courteous processing of requests for assistance or information received through multiple communications media. Analyzes reports of incidents or requests for assistance; determines and dispatches the appropriate resources to effectively deal with the incident; handles multiple, simultaneous incidents which may vary in nature and severity; establishes order and control of the various communication systems; confirms locations of incidents and amends incorrect information as necessary; verifies whether request for assistance is from incident location or is reported from a remote location.

Receives and prioritizes all incoming requests within the Capital Area for Emergency Services; provides mutual aid responses outside the Capital Area; receives and processes emergency calls; obtains and compiles information required to determine safe and appropriate apparatus response.

Determines location, response apparatus, radio signal, and transmitting tower required to signal appropriate agencies; dispatches units; maintains radio communications; documents response times and narrative content; provides information relative to special hazards, additional response apparatus, and alarm levels; transmits emergency signals; monitors Firefighter Emergency Traffic Alerts.

Monitors, receives, decodes, and transmits and dispatches Fire Alarm Activations transmitted via Master Box Alarm and Digitizer Alarms.

Monitors in-house systems; ensures proper working order to maintain operation and safety of facilities.

Operates as the primary Statewide Control Dispatcher for the New Hampshire Fire Mobilization Plan; fulfills task force and strike team mutual aid requests.

Receives traffic signal complaints and malfunction advisories; determines appropriate agencies and makes notifications.

Assists in training new Fire Alarm Operators under the guidance of the Lead Fire Alarm Operator.

Monitors security systems and equipment for the Fire Headquarters complex.

Analyzes reports of incidents or requests for assistance; determines and dispatches the appropriate resources to effectively deal with the incident; handles multiple simultaneous incidents which may vary in nature and severity and establishes order and control of the various communication systems.

Serves as part of the New Hampshire Tactical Interoperability Communications Plan (TICP).

Performs other related duties as required

High School Diploma or its recognized equivalent supplemented by class work in personal computers, electricity and electronics.

OR

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Ability to work a 24 hour rotating shift.

Licenses and Certifications:

Ability to obtain APCO Certified Dispatcher.

Fire apparatus, equipment, emergency classifications, and response strategies and tactics.

Fire alarm systems, including transmissions, fire alarm circuits, troubles, and system malfunctions.

Radio systems, operations, towers, and system failures.

Computer aided dispatch systems and reports.

Multi-line and multi-function phone systems.

TTY Telecommunications devices for the hearing impaired.

Neighboring agency resources.

The territory contained within the Capital Area Mutual Aid Region, including but not limited to streets, major landmarks, apartment complexes, major business locations, and buildings.

Communicating with persons in a panicked and crisis situation.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.