The Manufacturing Service Manager will lead our inside Engineering/Manufacturing team to ensure customer satisfaction and champion the continuous improvement of our sales operations. This Manager will be a trusted Customer Oriented Leader in a manufacturing environment with experience leading change management and working cross functionally with a high degree of autonomy.

Role and Responsibilities:

• Lead the inside sales team as a Solution Oriented leader; remove obstacles and provide support, coaching and the tools needed to succeed.
• Ensure a "Best in Class" experience for our customers with same day acknowledgement for all quote and order inquiries and by fostering a can-do attitude where all team members can service all customers.
• Be an active member of the team; support key account management and resolve customer escalations in a way that balances the needs of the company, the team, and the customer.
• Evaluate and continuously improve sales operations processes; develop and implement training and quality assurance programs.
• Seek opportunities for significant impact; drive and implement change.
• Collaborate cross-functionally with operations, engineering, quality, and accounting; develop strong relationships with internal customers to ensure we have a foundation of trust and deliver the best service to our customers.
• Become a subject matter expert on company products and programs.
• Collaborate with executive leadership to meet strategic objectives.
• Be a positive brand ambassador of our family of brands both inside and outside the company by exemplifying integrity, entrepreneurship, and admirable character.

Skills and Qualifications:

• Bachelor's degree, preferred.
• Experience in a manufacturing environment.
• Minimum 3-5 years of experience directly supervising a team of inside sales, engineering, and manufacturing team and or customer service.
• Experience with successful change management and the ability to create a significant positive impact through process improvement.
• Experience with ERP and CRM systems, Sales Forces is a plus.
• Excellent leadership, management, and motivational skills.
• High emotional Intelligence an ability to read people and understand their needs.
• Resilient, resourceful, sense of urgency and commitment to high standards of excellence.
• Tech Savy, able to learn and optimize the use of various technology.
• Travel required, as needed.

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.