Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC (NASDAQ: PTC)

PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation - on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

Do you want to change the way we create our new interconnected world?
Are you passionate to drive the future of innovation?
If you're curious, collaborative and motivated, then PTC is looking for you!

Your Team:

• You will be part for the Service Management Team of PTC Cloud organization, part of PTC Customer Success Organization

• Your team is composed of Service Managers distributed worldwide (Mostly North America and Romania, and some individuals in France, Germany and Japan

Your Impact:

• You will be assigned to a set of PTC Cloud customers; your main customers are based in the Americas.

• You will act as the client Point of Contact for escalations and all PTC Cloud needs

• You will deliver state of the art Cloud Services to PTC Cloud customers by managing & executing a repeatable process

• You will ensure that our client objectives will continue to be met in the future by building relationships with key customer executives & departmental managers and protecting existing portfolio

• Together with our Cloud delivery organization you will ensure a smooth hand over between project mode and Post Go Live mode

Your Day-To-Day:

• Ensure long term customer satisfaction with PTC Cloud through high Net Promoter Score (NPS), renewal and expansion

• Establish & maintain relevant Governance Model with your customers, partners and the PTC eco-system to ensure smooth long-term partnership

• Investigate & understand customers' internal business processes to assist with their solution strategy long term to proactively anticipate their challenges

• Perform recurrent Cloud Service Reviews

• Coordinate internal & external eco-system to resolve any outstanding issues for your customers

• Identify and cultivate new opportunities by making existing client base aware of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the client

Your Skills and Knowledge:

• Degree in Computer Science, Management Information Systems or a related field

• 7+ years of experience working directly with customers

• Experience with PLM (Product Lifecyle Management) Software

• US Citizenship is required for this role

• Motivation & focus for client service/account management and for complex project lifecycle, project and sustain mode, build management & environment management

• Soft skills to form strong relationships with customers at all levels

• Ability to assess client requirements and identify issues to take appropriate preventative action

• Experience in reporting & negotiation with Program Directors & Executives

• ITIL background knowledge or certification is a bonus

• Fluent in English, German or French being a bonus

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?