Dermatology experience required
The Lead Medical Assistant (MA) is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The Lead MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The Lead Medical Assistant may be present in secure medication storage areas and are allowed incidental access to medications. Developing relationships with patients, families and colleagues, the Lead MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. The Lead. MA will also serve as a resource and mentor to the other Medical Assistants in the practice.
In addition to the General Summary Statement and Principal Duties and Responsibilities, this job description includes:
Clinical Duties and Responsibilities:
Addendum - Dermatology specific
Behavioral Competencies:
* A strong leader who acts as a role model by daily setting a positive tone for all clinical activities. Provides clear direction in order to organize, inspire and motivate team members, fostering strong teamwork and a productive environment. Establishes daily communication huddles to organize and set the clinical pace for each day.
* Demonstrates the ability to manage stressful situations, conflicts, and quickly adapts to and champions changes.
* Bases decisions and actions on understanding the prospective of others; is a role model to others in service standards.
* Maintains ongoing good communication with nurse manager, and reports problems. Able to safeguard sensitive and confidential information.
* Responds to requests for change positively and openly that will improve practice conditions for physicians either by implementing such changes or by discussing them with the nurse manager.
* Participates in special projects as assigned by nurse manager, maintains flexibility regarding workload and the needs of the department. In partnership with nurse manager, identifies and implements ways to continuously improve efficiency and effectiveness of processes.
* Bases decisions and actions on understanding the perspective of others; is a role model to others in service standards.
Primary Duties/Responsibilities:
* Actively monitors and maintains the day-to-day flow of patients through the dermatology practice, expected to cover as needed. Answers call lights as needed. Ensures adequate coverage and pairing at the beginning and end of day. Consistently communicates any changes with Nurse Manager, physicians, staff and patients as needed.
* Checks daily schedule board and Epic physician schedule, this includes accuracy of daily staff assignments, setting priorities and ensuring that necessary tasks are completed. Proactive around continually adjusting staffing to the physician needs.
* Oversees and participates in opening and closing responsibilities of the clinic. Prioritizes and ensures all arrived patients get roomed at least 10 minutes before start of morning and afternoon session. Ensures all physician clinics are covered until assigned staff member arrives.
* Ensures adequate coverage for lunch time and that staff goes to lunch on time (should take lunch at a different time than staff, as the team lead may need to be available to cover at lunch). Assigns lunch coverage daily.
* Makes necessary schedule changes if co-worker needs to leave due to illness or emergency.
o Staff will continue to need to speak with nurse manager for approval prior to leaving. If nurse manager not available, needs to be approved by a manger/supervisor.
* Through constant monitoring ensures that all exam rooms are properly stocked and maintained.
* Oversees and organizes process for routine instrument sharpening.
* Ensures appropriate inventory of linen and blue scrubs, oversees weekly orders and makes adjustments. Oversees and participates in putting laundry away.
* Keeps all patient care and procedure equipment clean and in good working order and proactively manages equipment maintenance/problems. Calls engineering or Biomed for broken equipment. Inform nurse manager if unable to be repaired or needs to be replaced.
* Ensures that all nurses stations and physician touchdown stations are neat and clean.
* Acts as the primary contact for computer and printer issues in clinical exam areas. Works with BWH IS or Dept Technical Operations Manager to resolve.
* Performs all duties and tasks as requested by the nurse manager to ensure the efficient overall performance of the facility.
Brigham and Women's Hospital (BWH) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability.