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Senior Sales & Service Representative (Universal Banker)
Beverly, MA
Job Description
Overview
Responsibilities
Qualifications
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
Are you a people person? Be a First Citizens person! Join our Beverly branch team and make a difference.
This full-time Senior Sales & Service Representative role will be located at 57 Enon Street in Beverly, MA. You will support sales and service delivery in the branch, build relationships through proactive customer outreac, and be responsible for the fulfillment of deposit accounts, payment solutions and digital access products. The successful candidate will demonstrate:
- Influence: Capable of building rapport with different personalities to drive positive results; Self-starter that is disciplined to manage daily calling activity to achieve required results.
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
- Proactively engaging customers in conversation about their financial needs
- Opening deposit accounts and ancillary banking products
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Processing transactions and other account servicing requests
Qualifications
- Required Education: High School Diploma or GED
- Required Experience: 1+ years of experience in retail banking sales; OR 6 months of experience in a customer support role at First Citizens Bank; OR participation in a First Citizens career development program
- Preferred Area of Experience:
- Telephone sales and/or cold-calling
- Knowledge of retail banking products and services
- Working knowledge of Microsoft Office
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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