Responsible for supporting governance and reporting activities across the sourcing and contracts team, facilitate the expiring contract process. Present analysis around contract reviews and sourcing benefit opportunities to Senior Management for consideration; responsible for tracking and reporting of spend and benefit (value/savings). Develop and implement process improv

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Oversight of Issue Management Governance Program Responsible for thought leadership and innovation to continuously mature the Issue Management Risk Governance Process including coordination with the Compliance Management System and Internal Audit. Lead partnerships with Business Division Risk Directors to ensure compliance with the Enterprise Issue Management Policy, iden

Process Design Apply knowledge of financial institution business processes (specifically Comerica lines of business) to identify process improvement opportunities resulting in better risk management/risk reduction. Develop strategic partnerships with key stakeholders to deliver process improvements within a project environment. Meet with stakeholders to set annual goals f

Financial Analysis Support Provide financial support to business units. Maintain financial oversight and make recommendations on financial issues to assigned business unit (s). Act as primary financial partner for assigned business unit(s) and be an active participant at team meetings. Review and Analysis of Monthly Results Coordinate and execute the review of monthly rep

Operational and Third Party Risk Reporting Operational Risk and Third Party Reporting Utilize previous knowledge and experience to build and analyze reports from the Governance, Risk and Control (GRC) system and Microsoft Power BI to support both the operational risk and third party risk teams. Provide meaningful, real time information by identifying data sources, aggrega

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Manage Regulatory Compliance Develop and maintain Compliance Framework. Ensure compliance with regulations. Ensure third party partners meet Regulatory requirements. Control Testing strategy and implementation, day to day compliance oversight and remediation of third party Compliance related issues. Partner with Line of Business, Compliance and third parties to ensure all

Coordinate release of quarterly earnings create and update earnings slides, facing page, at a glance summary; coordinate review by Legal and Accounting; communicate earnings release date; set up conference call and webcast with vendors; blast earnings release email to distribution list. Review analyst research reports and monitoring analyst estimates, and stock recommenda

Processing of appraisal requests from various commercial lending groups and the Special Assets Group. Creating detailed Requests for Proposals (RFP's) to procure bids on each assignment from eligible vendors within established SLA's. Contractually engaging the selected vendor within established SLA's. Monitoring the progress through appraisal completion/delivery, while ad

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Program Execution Conduct RCSA activities for the Digital Channels line of business, using subject matter expertise and industry knowledge to strengthen the Bank's risk culture while identifying opportunities to further automate controls. Lead the development of process flows to include data lineage and customer experience. Synthesize and aggregate internal loss data to i