Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Work with Guest Services Manager to train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with the Engineering Department regarding any maintenance requests from the guests. Communicates with the Housekeeping Department regarding guest rooms a

Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction. Work with and train room attendants to ensure daily tasks are completed timely and accurately. In the event that rooms do not meet quality standards, room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanlines

Responds in a courteous and timely manner to all guests' questions, complaints or requests. Performs maintenance and repair work on the interior and exterior of building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC) ventilation, water treatment systems and swimming pools. Conduct inspections for Preventat

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals. Ensure compliance of brand standard operating procedures and policies. Plan, organize, facilitate and/or participate in various hotel and department meetings. Develop and implement plans that improve guest satisfaction and asso

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/require

Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/require

Inspects Guest Rooms and Public areas Trains housekeeping staff to ensure all rooms and public areas meet established cleanliness and quality standards. Provides open communications to ensure maximum efficiency. Monitors the condition of all housekeeping equipment for proper maintenance, cleaning, and repair to protect assets and ensure maximum efficiency and a safe work

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Prospect for new business through solicitation, networking, cold calling. Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events. Assist the Director of Sales in Design and delivering marketing promotions and campaigns involving direct mail, social media, ads, etc. Meet or exceed established monthly, qua

The purpose of a HOTEL INTERN position is to assist and train in the Hotel Operations area of the property. The intern will shadow and assist current Hotel Operations employees in the various day to day duties and tasks. Interns will participate in Hotel Operations activities and work on Hotel Operations programs. All duties are to be performed in accordance with departme

Manage the recruitment process inclusive of posting and updating career opportunities; screening resumes and candidates; scheduling interviews with leaders and department heads; administering pre employment paperwork; conducting reference and background checks; extending offer to all final candidates. Interview and assess candidates based on needs defined by department hi

City, State Austin, Texas Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer