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Consumer Lending Administrator
Salem, NH
Job Description
Ready to make a difference? At Salem Co-operative Bank, we pride ourselves on offering a work environment where customer service and success are consistently placed front and center. Founded in 1922, we’ve grown in size, expanded our products and services, and learned to improve from 100 years of experience. Every customer is treated as a unique individual, knowing that not all customers’ needs are the same. Our commitment to our community is evident in our philanthropic foundation, Salem Community Benefit, which has contributed over $1.6 million to local organizations. Each year our employees spend many hours volunteering at local organizations in the Salem and Merrimack Valley areas. If you are ready to make a difference professionally, personally, and in the community, we want to meet you!
We are looking for a Consumer Lending Administrator to provide internal and external support services for all business channels related to Consumer Lending. You will build strong relationships with new and existing auto dealers, review loan packages for accuracy, verify contracts, and fund and set up loans. You will also provide administrative assistance with all aspects of Direct and Indirect Consumer Lending.
How you will accomplish this:
Salem Co-operative Bank is an Affirmative Action/Equal Opportunity Employer.
Applicants are considered for all positions without regard to race, color, religion, gender, pregnancy, marital status, familial status, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, gender identity or other characteristics protected by applicable law.
We are looking for a Consumer Lending Administrator to provide internal and external support services for all business channels related to Consumer Lending. You will build strong relationships with new and existing auto dealers, review loan packages for accuracy, verify contracts, and fund and set up loans. You will also provide administrative assistance with all aspects of Direct and Indirect Consumer Lending.
How you will accomplish this:
- Develop new relationships and foster existing relationships with auto dealers and other customers throughout the loan process and loan life cycle
- Ensure customers’ questions and issues are addressed in a timely manner
- Perform collection duties for customers with delinquent accounts to ensure loans are brought up to date or arrange payment plans; assist with customer payment disputes
- Assist the Indirect Lending business in the curing of negative reserve accounts, power bookings, or loan buy backs with dealers
- Provide back-up with processing loan applications through various origination channels (incoming phone calls, third party vendors, online, etc.)
- Prepare and review loan documents to ensure compliance with all funding requirements
- Schedule loan closings and process loan closings/disbursements
- Process GL entries to fund direct and indirect loans
- Set up new loans in DNA/Meridian Link and verify data is accurate
- Maintain a title tracking report to ensure all vehicles titles are received and contact the DMV if a title is not received in a timely manner
- Maintain an up-to-date contact tracking list
- Assist Consumer Lending in meeting its goals by participating in inbound and outbound sales campaigns
- Cross-sell other Salem Co-operative Bank products
- Assist with maintaining and compiling statistical data
- Work occasional overtime outside of general business hours if required
- Perform other duties as assigned
- High school diploma with 2 years of experience in a financial institution or equivalent combination of education and experience; Associate’s degree preferred
- Collections experience preferred
- Strong system skills, including Microsoft Office; able to learn new technology quickly
- Lending knowledge and experience with loan origination systems a plus
- Strong verbal and written communication skills
- The ability to exercise judgement, initiative and tact in dealing with auto dealers and team members
- Excellent customer service and problem-solving skills
Salem Co-operative Bank is an Affirmative Action/Equal Opportunity Employer.
Applicants are considered for all positions without regard to race, color, religion, gender, pregnancy, marital status, familial status, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, gender identity or other characteristics protected by applicable law.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Hours per Week
40
Required Education
High School or Equivalent
Required Experience
2 to 4 years
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